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A one day course – limited places remaining!

Date: 13th November 2015

Competing successfully in today’s environment requires an ability to communicate effectively, handle conflict situations and difficult people in a positive manner and attain positive outcomes in negotiations. Conflict resolution management and mediation is not just a form of Alternative Dispute Resolution but is an essential skill in modern business.

The impact of conflict in the workplace can be devastating – to the parties involved, to colleagues and teams, to clients, and to the business as a whole. Some of the results of unresolved conflict in the workplace include stress, frustration, anxiety, grievances, absenteeism, loss of productivity, sick leave, to name a few.

CMG Professional Training are hosting a one day CPD accredited MasterClass designed to identify what defines conflict and  how to successfully build relationships, reduce and manage conflict in your team and develop productive working relationships. Participants will develop an understanding of the consequences of different approaches and learn to fine-tune their relevant interpersonal skills.

This conflict management course will help you understand that the solution lies with you. Changing what you do, what you say and how you say it, this will help you will create changes in others. Even if you don’t always get what you want, you will be controlling what happens which is key.

This one-day course enables you to develop your professional skill set and behaviours, through a blend of exercises and discussions. The attendees will learn a structured yet flexible framework, including key tools and techniques for tackling a wide array of situations.

 

  • What defines Conflict at work?
  • Understanding Conflict – Triggers to aggressive behaviour
  • The most important Principles of Communication – Understanding our natural response to conflict
  • People Skills – Building Relationships & Getting Action
  • Responding to Conflict – Managing our body language during conflict/ Understanding the impact of ‘red rag’ words and phrases 
  • Common Conflict Styles – Structuring and controlling the conversation 
  • Managing Conflict and Negotiation – Conflict resolution strategies 
  • Implementing Mediation in your Organisation
  • Mediation – Challenges & Skills
  • The Mediation Process
  • Alternative Dispute Resolution

We would encourage all delegates to think about the following before attending this MasterClass to ensure that they gain specific and relevant knowledge on how best to handle conflict at work in the future.

  • What you like least about handling conflict?
  • Identify a conflict situation you handled well
  • And one that you handled badly
  • What is your best skill in dealing with conflict?

This course is for those who want to improve their communication and negotiation skills and would benefit from these skills to effectively deal with conflict in the course of their jobs, or assist with resolving the interpersonal differences of others. The typical audience for this event includes CEOs and Business Managers, Line Managers, Solicitors and Barristers, Industrial Relations staff, Government Officials/staff, local authorities, executives, supervisors to name a few.

On completion you will receive your CMG MasterClass Certificate as well as your CPD Certificate containing 5 Structured CPD Points.

sonya_meekel_100x100Sonya Meekel

MSc M.A, BSc Eng, P.G Dip.Proj Man, P.G Dip Ed, C.Eng, M.I.E.I., Lecturer Dublin Institute of Technology

Sonya has extensive management experience having worked as a Consultant Engineer and as Project Manager within the construction sector for several years.

Having worked for companies such as ABM Europe, White Young Green and Balzar Engineering, Sonya was responsible for the management and coordination of numerous teams and developed the practice of understanding, developing and deploying people and their skills. Sonya now lecturers in DIT, where she specialises in People and Project Management. She is also currently active in the areas of management and training for international projects.

Training Environment:

CMG Professional Training courses take place at our state-of-the-art training facility in the Apex Building situated in the Beacon Quarter of Sandyford Industrial Estate, Dublin 18. The CMG Training Centre is accessible by the Luas, (Sandyford line, Stillorgan stop – 6 mins walk) several bus options (the number 11 travels from O Connell street Dublin and stops directly outside the training centre) and we are situated very close to the M50 at the Beacon Hospital corner. There are several car parks within a three minute walk from the training centre with very competitive ‘all day’ parking rates and we have a range of coffee shops (including Starbucks) as well as shops and restaurants nearby.

Date, Time & Venue:

Date:  13th October, 2015

Times: 9.30 am to 4.00pm

Venue: Apex Business Centre, Blackthorn Road, Sandyford Dublin 18

Course Cost:

This course costs €345.00 per person and includes course documentation and light refreshments. While the course fee does not include lunch, we do provide freshly made sandwiches, nespresso coffee and a range of teas and fresh juice for those who require a light lunch. Alternatively you can avail of the local food stores and coffee shops opposite the training centre for hot food or alternative lunch options.

   Telephone:+353 1 2933650

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Terms and Conditions:
General Terms and Conditions: Full Payment is due on booking. In the event of payment by cheque, must be received within seven days from date of invoice and in any case must be paid prior to attending the training course. If you are unable to attend, a substitute attendee may be sent at any time for no additional charge. Cancellations must be received in writing, by fax or letter, no later than 14 days prior to the event for a refund. Regrettably, no refunds can be made after that date. CMG Training reserves the right to make any necessary changes to the advertised training programme including a change of venue. The views expressed by the Trainers are not necessarily those held by the organisers, nor is the organiser responsible for tutors/trainers opinions or statements.

CHANGING BOOKING TO ANOTHER ADVERTISED DATE. If you wish to change your booking to another advertised date for the same course, you must do so no later than 7 days prior to the event taking place. In the case of a request to change to another advertised date with less than 7 days’ notice, it will be treated as a new booking and liable for payment as a new booking. CMG Training reserves the right to make any necessary changes to the advertised training programme including a change of venue. The views expressed by the Trainers are not necessarily those held by the organisers, nor is the organiser responsible for tutors/trainers opinions or statements.

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